COMMUNICATION STRATEGIES IN CONFLICT MANAGEMENT IN THE EDUCATIONAL ORGANIZATIONS

Abstract

This study aims to understand and analyze the role of communication in conflict management in organizations. Communication is the main activity in the organization, so in the event of a conflict, it certainly requires communication skills supported by good conflict management to achieve organizational goals. Conflicts inevitably arise in educational organizations. This study used a literature study of the Systemic Literature Review (SLR) method by collecting data from books, articles, proceedings, and documents. The findings demonstrated that communication techniques are engaged in conflict management following the demands and conflicts encountered. REACH (Respect, Empathy, Audible, Clarity, Humble), LCCVASE (Listening, Clarifying, Confirming, Verifying, Action, Solving, and Evaluating), ADR model (Alternative Dispute Resolution), compromise, confrontation, and integrative methods are a few of the strategies. Both positive and negative effects can be related to conflict management techniques. The objectives, impacts, and types of problems experienced all influence the conflict resolution method that is chosen. Communication skills are unquestionably necessary for conflict management to effectively resolve conflicts since they are used to improve the organization.